The conditions detailed below do not affect your statutory rights
Please read our t&c's carefully, by purchasing a product through www.twoqueenbees.co.uk you agree to these t&c's.
terms and conditions
- Method of payment
We accept online payments through paypal, you do not need a paypal account to make online orders and can make payment with a debit or credit card.
- Delivery
Please refer to delivery & returns page
- Amending your order
Please refer to delivery & returns page
- Returns, exchanges and refunds
Please refer to delivery & returns page
- Privacy and data protection
twoqueenbees.co.uk Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from twoqueenbees.co.uk.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. We use PayPal to process our orders: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by visiting:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 16.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@twoqueenbees.co.uk or by mail using the details provided below:
29 Westerham Road, Oxted, Surrey, RH8 0EP, United Kingdom
- Disclaimer
This website is owned and managed by two queen bees ltd.
Every care is taken to ensure that the descriptions of items on our site are as accurate as possible, however price and availability information is subject to change without notice. Prices are correct as of January 2018. This does not affect your statutory rights. We have tried to ensure that the colours on the website are an accurate reflection of the actual colours of our products, however due to differences in colour palettes between electronic imagery and material dyes we cannot guarantee a precise colour match. The natural of the material we use does mean fading will occur, especially when subjected to strong sunlight and different environments.
- Copyright
All content included in our website is the property of two queen bees ltd and is protected by UK and International Copyright Laws. Any other use including the copying, reproduction, modification or distribution of the content of twoqueenbees.co.uk is strictly prohibited. All rights reserved.
- Special offers
Two queen bees reserve the right to withdraw any offer at any time without prior notice
- Liability
The total liability for any claim, howsoever arising, shall not exceed the price of the goods supplied by two queen bees ltd.
- Customer advice and information
If you require further information about any of our products or advice about your order, please email info@twoqueenbees.co.uk.
Whilst every effort is made to ensure that the information on this website is correct, two queen bees cannot accept responsibility for any errors made. Patterns and packaging may vary from those shown on the website.
- Cookies
A cookie is a small file that can be stored on your computer's hard drive. Browser cookies are a method for storing small amounts of data during your visit to the site.
Cookies are used on the site to enable our systems to record items that you have placed in your shopping basket. This enables you to return to the site at a later date to complete your purchase without having to re-input your details and order. The cookies used on the site are not used for any other purpose. Our cookies do not contain any personal information about you.
Registered address: 29 Westerham Road, Oxted, Surrey, RH8 0EP. Company Number: 9208173